Responded to every single email and phone call!
Kendall was very responsive and always returned my phone calls and emails promptly.
Everyone we were in contact with was very helpful! We really leaned on Diana, she was so helpful anytime we called!
Erin did some weekend hours, which I don't typically see in mortgage companies I've used previously.
I made the decision to start researching refinancing options and 3 weeks later it was done thanks to AimLoan.com. The process was easy. Everything was done online right up to closing. I am very happy with the outcome.
Everyone was pleasant! Kendall was especially personable and knowledgeable!
Ileana was great! She was quick to respond to my questions. She helped make my refi an easy and smooth process. I would definitely recommend AimLoan.com. Thank you!
Kendall took precautionary measures and obtained information from me prior to the loan going to underwriting which helped the loan close on time.
We had a difficult situation with some liens that had been places on our property in error by the city of San Francisco. It took months to get it resolved, but your team - Heather and Jay - stayed with us all the way. We are very pleased by the result and good rate.
Jay was my first contact with AimLoan. He was knowledgeable, informative, and very patient with me.
Donna was amazing. Always available and thorough with her responses. This was our 5th home loan and hands down the best experience ever!! The auto e-mails when you cleared each stage were also very helpful. Will recommend over and over again!
Great customer service and up front info. 25 business days from application to funding with a not so straight-forward file!
Whole process went very quickly. Closed loan within 20 days of application.
Ileana was very patient and helpful through the entire process. A real pro!
Communication of status and timelines were amazing - never seen anything like it in finance/mortgage and hardly seen it anywhere else.
AimLoan.com provides stellar services from start to finish. I have had 6 mortgage loans in my lifetime and this lender is by far the very best. Why... Speed, efficiency, professionalism, and constant feedback at every step. In a word... remarkable [...] all of our steps were completed online with a final signing in our home. Remarkable! Thank you AimLoan.com!
Every single person was truly fantastic! [...] I still rave about it to everyone I know and would recommend AimLoan to everyone, as I already do. If I ever find myself needing a home loan again, I wouldn't bother shopping around again because I know that nobody will beat the deal and expert service that I would get from AimLoan. Thank you!
They were very kind and always provided helpful answers to whatever I asked.
All were great. Diana was quick to respond and very clear and helpful.
Lauren was excellent in every call and email we communicated. She was patient and kind! She made this process very easy!
Everything and everyone was efficient, direct, courteous, helpful, and consistent!
Very prompt and responsive to questions and issues.
Everyone did a great job. We could not be more pleased. It was the best refi we have ever been through. Thanks!
The loan process was efficient with no delays.
Everyone we dealt with at your company was prompt, courteous, and knowledgeable. We didn't encounter any problems.
Joleena is the type of employee that an employer dreams of having on their team. Positive attitude, extremely helpful, knowledgeable, friendly.
Diana was especially gracious, helpful, and quick to handle any questions or concerns that popped up.
Donna was very patient when I had questions and even when I didn't fill out a few forms properly. And she called at a critical time when she noticed I hadn't responded. You are extremely thorough. You made the experience one where I had confidence even with all the stream of paperwork.
Good communication once application generated. Good emails. Daily rate changes very helpful.
Prompt replies, extremely friendly, very informative. Had a processor change mid-loan and it was a very smooth transition!
My loan processor was knowledgeable and was prompt in answering my questions. The 12-step status update was helpful.
Outstanding process! Congrats on great staff! Sogol was excellent!
Brian was terrific through the entire process. He managed to be both friendly and professional at the same time.