She followed up and kept the process moving by reminding me to send in documents. She always called back immediately. She was knowledgeable and courteous.
Very personal. Loved the streamlined process. So easy to see where I stood on the loan approval. Very easy to submit paperwork and communicate with a real person!
Kelli granted me unlimited access to her with any questions or concerns via phone and email. She returned all calls/emails PROMPTLY!
Everyone I dealt with was fantastic and professional. Esther was particularly great to work with as she handled everything fast and promptly.
Sachiko made certain the closing occurred on time when it seemed almost impossible. She multi-tasked several phases of the closing to ensure our date was met.
Kathryn was excellent! Very professional and efficient.
I would highly recommend AimLoan. Kathryn was outstanding. Professional, efficient, and very knowledgeable. (I also saved several thousand dollars!)
Navia was very prompt and professional. It was a pleasure to work with her.
Quickly responded to all my questions and was very patient during the whole process.
All of the associates (Stephanie, Linda) were helpful and understood the urgency in getting work done in time. My closing was done in less than 3 weeks.
Bree was very accommodating - as was Shana and all of the AIM team! Thank you!
I thought Carol was not only helpful but had a great attitude and sense of humor! It made it fun to deal with her.
Both Dominique and Shana were very patient with me as I asked a lot of questions.
Kelvin was very professional, knowledgeable, helpful, and kind when answering all my questions. The rate he offered also pulled me into AimLoan.
Stephanie was excellent! She was prompt in answering our questions and efficient at getting our loan processed. We had another great experience with AimLoan and reps like Stephanie definitely are the reason!
The whole team was great. Everything was fast and easy. Both my real estate agent and the closing agent asked where I found you because you were so easy to deal with. Thanks again for another great experience!
I love the automated steps completion email, and Janice, who was the first person I worked with, was very helpful.
Carol is top-notch A+! She is a model employee that anyone would be glad to have!
Everything that associates did was perfect. I would not change anything.
Great communication every step of the way! Highly recommend for refi.
Each person kept us informed - great communication!
Kathryn was exceptional. She was patient, knowledgeable, and polite. I have and will continue to recommend AimLoan.
I appreciated the frequent updates and being provided with the list of steps that were needed before finalizing.
Hannah was very prompt, responsible, and courteous. She far exceeded our expectations.
Communication was great. Seeing the steps laid out helped. Knowing when each milestone was completed was comforting.
Very professional and pleasant to work with. Very much appreciated the timely updates!
I just wanted to tell you that YOU - and everyone else at AimLoan - have been AWESOME! This has been the best loan experience ever!
Thanks so much for everything!
All the best,
Marwa has been amazing, I can't thank her enough for all of her help. This process has been wonderful and she is so attentive and quick to respond. I will definitely recommend Aim to others. I would really like you to know how much I enjoyed working with her. She seriously made this process so easy for us!!!
Hi Chelsea, just wanted to relate to you my satisfaction dealing with your company and specifically Mari's performance. Communication and assistance with my questions were handled with patience and efficiency.
It is rare to get such great service combined with competitive prices and clearly stated policies in what is to most people a complex product. I do appreciate you and Mari's contribution to this effort.
AIM was the fastest, easiest home loan I ever had. They always updated me on my status of the loan and I couldn't be more please with how easy and professional AimLoan was. I will recommend them to anyone. Thanks again for great and friendly service!
Had a complex transaction and everyone I worked with did a great job.
When our loan amount needed to be reduced due to an unexpected escrow distribution from my current lender, Kendall and Angie both moved very quickly to get all the documents amended so as not to delay our closing. Everyone we dealt with at Aim was very friendly, professional, and answered all of our questions
Sogol was wonderful at keeping us up to date with what and when we needed anything so the process always moved forward quickly and easily.
Every associate that we had contact with did his or her best to make the refinance process smooth and pain-free.
The process was very smooth and the updates as to [the] status of [the] loan was very good. Best mortgage purchase/refinance I've done in over 10 years.
Jessica did a great job of keeping me updated and keeping the loans (2) on track, despite some paperwork issues (on my end).
Wonderful experience second time around! Betty was awesome too!
[...]Just to let you know, Nikki and everyone on “my” (not yours) team for the above transaction were great and they were also great for my other transaction that I closed a week later... Your process, even though by internet and phone, is personalized and thorough. This comes from a person in the hospitality business who deals with people all day, every day.
Every time I have used Aimloan, I have received great service and a friend who I referred recently, who also just closed a transaction with Aimloan, had nothing but “thanks” to me and only wonderful things to be said about your process and people.
So thank you and I look forward to the next time I need to facilitate a loan.
Very friendly and helpful. Always returned calls promptly.
Always promptly responded with answers [and] was willing to help with any needs.
Both Esther and Jay were very helpful, particularly when it came to our many rate lock extensions due to poor builder timelines. We shopped around and I can't think of another lender that would have allowed us to relock >3 times for zero fees. Just a testament to good business and good people
All associates and outside services were great!
From top to bottom, everyone - especially Nikki- we interfaced with at AIM Loan was very professional and experienced. As you may know, this was our ninth time since 1998 that we have availed ourselves of AIM's competitive and expert services.
Thanks to all of you and those behind the scenes, it has been a joy to work with you all again! Best wishes to you all and keep AIMing high.
Navia's customer service was unparalleled as well as your other associates that I interacted with. I had every question answered and was well-informed. My refinance process was done in a timely manner and I would highly recommend AimLoan to anyone. I was extremely satisfied with my overall experience.
[...] Thank you very much for such an amazing experience.