Annalisa and all the other folks were very professional and courteous. They really worked hard on my loan. Keep doing what you do.
Everyone was so responsive every step of the way! We closed so quickly because the team worked like a well-oiled machine. Thanks for everything!
The Aimloan representatives were always courteous and communicated. We would do business with Aimloan again.
Essentially everything Jen did was great. She was extremely helpful.
Outstanding service from the following persons: Irma, Mari, Angelica, and Christine.
All of the employees were courteous and helpful in this refinance process
Vanessa was extremely responsive, helpful and kind.
Associates were always quick to reply and kept me well informed.
The entire process went very well. All associates were prompt and professional. Much more competitive than our local market and still very convenient. Closing agent came right to my house. Done deal in less than 30 days!
Jenny was very helpful and answered my never ending questions.
Responded quickly to my questions and the status of documents I faxed in. They kept me well informed throughout the entire complicated process.
Everything was outstanding. Thank you for the tremendous service!
I am writing to commend and thank the AimLoan Team on the exceptional job they performed refinancing our home loan. The refinancing was performed extremely well, professionally, effectively, and the entire process was spectacular.
In particular, I want to personally thank Linda, Beth, Bernice, and their support team of professionals. These aforementioned experts performed admirably, were considerate and caring, professionally answered all my questions, and treated me and my wife with respect and dignity. As such, these ladies, and your entire team of Subject Matter Experts, are a tremendous credit to the AimLoan name.
Donna was fantastic! She was always available to answer any questions. The entire process was very smooth. I highly recommend AIM and would use them again without question.
Luis was always professional, responded to our called and messages promptly, and took the time to answer our questions. Our refinance closed on time and I felt the process went smoothly. Luis was easy to work with, and I wouldn't hesitate to work with him again or recommend him to others.
Lauren was very patient walking us through the steps and responsive to emails.
Jay and Kelli were excellent reps. They took away some of the unease of an internet loan.
Both April and Kourtney were kind, friendly, helpful, and efficient!
I would like to commend two of your employees, both of whom were pleasant, helpful, knowledgeable, and a pleasure to work with. They are Khola and Robert.
Each person kept the lines of communication open. They answered all questions.
Erica and Mari were outstanding. Mari even stayed after hours to help me at one point.
All the associates on our loan were great. I am so impressed with the service. I will recommend AimLoan to anyone. I am in the mortgage business. This was the easiest loan I have ever had. Seriously.
Communication was great from all associates. We were kept well-informed throughout the entire process.
Jacylyn was VERY knowlegeable and responsive. She answered detailed questions very well and showed deep understanding.
I was impressed with all associates at all steps in the loan process. Hands down the best way to acquire a loan.
Everything was good, but the speed of the process was impressive. As fast as we could provide the paperwork, steps were completed on the AIM side.
Cierra and Khola were great. Cierra in particular was very detailed in her responses and very quick to respond, and everyone really knew the business and the process.
My very first contact with AIM sold me on your company. She was capable and put me at ease. Linda and Hannah handled my case expertly.
Outstanding customer service. Easy access to my loan specialist. Ashanti - she's the best.
I felt informed the whole time and I liked working through email.
I was checking refinance rates through BankRate.com when I found this company. I did a little research to make sure it was legit. My own bank contacted me during this time to refinance but could not touch the rate so I proceeded and am very pleased with the service and rates I received. I will recommend AimLoan.com to anyone looking to do refinance. Thank you!
Kelly and her team did an outstanding job throughout the process. Special acknowledgement to Jenny.
Nikita always got back to me promptly when I had questions. Very professional. The best and fastest refi I've ever had.
Chelsea was excellent to work with and kept me very informed.
Donna was fantastic! She was extremely helpful and quickly responded to any concerns we had! Thank you!
Everyone with whom we dealt was first-rate. We will be calling again in ten years or so.
I am positively blown away by my experience with AimLoan. From my very first call with Annalisa to the final email telling me we were done, the process could not have been easier. You eliminate all the pain points and all the confusion (and all the driving - the notary came to my house at 8 pm? What?!). The emails to tell me when we'd completed every step and what comes next are genius. Two banks tried to explain why the rate wasn't possible - and both were proven wrong. I am an extremely satisfied customer - and will be sharing the story of my experience with anyone who will listen! Thank you Annalisa!
The entire process was straight-forward and clear. I did my research and checked the reviews of others through third-party sites and was happy to find others had great experiences with their loan processing. It made me confident in starting the process online. Every person we dealt with along the way was nice, professional, and efficient! We couldn't be happier! To top it off, our appraisal came back higher than anticipated and AIM called to let us know that because of the higher appraisal rate we qualified for a slightly lower interest rate. I challenge anyone going through the refi process to see if their loan company would do that for them!
Constant communication was very much appreciated. This is my 6th mortgage with AimLoan. Dominique and Shana are outstanding!
Very helpful staff at AimLoan made this one of the easiest refinances we have ever done. We love where they kept us up to date with the 12-steps you use to help track the loan.
They all worked together to move my closing date from 8/18 to 8/11. This allowed me to move before my school started. They contacted other parties involved to keep everyone on track to make this all happen sooner for me. Thank you!
Beth was wonderful! She made sure I turned in all my documents promptly and accommodated me even though I was traveling for work for the bulk of the loan process. When my realtor was interacting with Beth on my behalf, she commented that she was surprised than an internet loan company could offer such great service, and even said she felt like I was Beth's only loan that she was handling - I have to admit I felt the same way at times. Thank you!