Everyone we had contact with was a pleasure to work with. Emails were returned very quickly, sometimes within a few minutes.
Esther's email messages were clear and precise. Also, she would call to give me a heads up on important and time-sensitive issues.
Jessica and Kurt were great to work with. Jessica was the best loan processor we have worked with so far at AIM.
Judy was beyond prompt and professional. I chose AimLoan with the anticipation that the service would be less than what I've experienced in the past with local lenders. I was wrong. Judy was incredible and the committment to the structured process allowed us to close earlier than we originally estimated. I couldn't be happier and will definitely recommend to others.
Joleena is a very pleasant and customer oriented representative.
Robert came through like a champ!!! I am a rather demanding individual and Robert met my expectations time and time again. His communication was thorough and timely. As a former mortgage SVP, I would hire Robert in a heartbeat. Great job managing a demanding customer!
Kendall was very attentive to customer. Messages returned promptly. Excellent service. Thank you, Kendall!
All the reps were great. They returned calls quickly.
All associates were very communicative and always returned my e-mails and calls.
Everyone I dealt with was wonderful. AimLoan has a terrific team! If I could have given higher marks I most definitely would have. Everyone was super friendly, helpful, and professional. My refinance was completed faster than expected and everythign was smooth. I loved the updates via email. Shanna, Sachiko, and the rest of the team deserve kudos, raises, and extra vacation. Thank you for making this fun and easy.
Overall, great communication and process updating through the whole loan procedure.
Everything was above and beyond. Everyone I spoke to was pleasant and professional.
Kathryn was awesome to work with. She always kept me in the loop and was super fast at responding to emails. Everyone else was also great to work with.
Beth was very responsive, efficient, and made me feel very comfortable throughout the entire process. Loved working with her.Very thorough.
Everyone was very pleasant! They mades sure no matter what that they had a great attitude!
Great job... as usual. Due to falling interest rates and this latest situation, I have refinanced several times throughout the years. I have used others before finding Aimloan. After my first experience with Aimloan, I was so satisfied I referred many others to you and never looked elsewhere again. When my latest situation arose, I never even considered other options and went straight to proceed with Aimloan. You did not disappoint and again delivered outstanding service. I specifically appreciate this team, but have to say my experience has been consistent dealing with others from Aimloan in the past. This speaks to a very well run company overall.
Luis was very prompt in answering all my questions. I asked a lot of them too. :) Made the entire process as painless as possible.
Everyone went the extra mile, when the paperwork was incomplete, to educate me and lead me through what to do.
Kelli communicated on weekends [and] evenings, and she really went above and beyond.
All of the associates were very prompt and helpful in closing the loan in a timely manner.
Since we don't use the computer universe easily, I know it was harder on your crew to adjust to our hard copy/fax/email attachment print outs only, but they persevered with our needs.
Kelly was outstanding to work with. She was very responsive, accurate and always followed through.
It was a great pleasure to work with Esther. She is the best asset to your company. My appreciation and thanks to her for her dedication and hard work.
Robert was on top of this entire process and put my mind at ease.
AimLoan kept us updated the whole time throughout the process.
Everyone did a good job, especially Amanda and Kourtney. Your employees understand the urgency of customers and they do everything possible to help them. I can just say that simply you have great service.
Everyone was prompt in answering questions and were very courteous
The constant communication and updates were amazing. Everyone was very friendly and knowledgeable. Great overall experience.
Helpful approach from Sean, Jill and in the background, Mr. President, Vince. Sheema played her part within her limits. I have special regards for super-efficient and graceful Janice.
All associates were professional and responsive and kept me informed!
I have a hard time hearing and Joleena was gracious enough to email me when I asked for one.
Everyone was very helpful and polite. Chelsea stepped in and helped with the confirmation to keep things moving.
Mari & Becca both had excellent communication with us. They responded to emails very quickly and would call us to clarify anything.