All associates that I dealt with were always pleasant, friendly and kind.
Lukas went out if his way to help me. Also, Chelsea took over when Lukas was on vacation. Aimloan has awesome people and great rates!
Everyone kept me informed throughout the whole process. Communication was key and allowed my refinance to fund within 25 days. Joleena was great to work with. I highly recommend her!
I was always immediately updated to any changes. They were very nice and helpful.
Melanie was extremely responsive to any questions I had. Melanie and Kelly were very professional and helpful.
Kept me informed with updates and responded quickly to inquiries.
Kendall was such a great help. This was my first time doing a refinance. She explained the process well, was very patient, and called me back quickly.
The follow through was fantastic. I am always prompt to respond and it made me happy when the person on the other end responded the same
Keon and Erin were very prompt and very pleasant. It was a pleasure to work with both of them. Everyone was great!
Donna is flat-out amazing. I’ve purchased/refinanced five times and this is the first time I would recommend the company I worked with. Thank you.
Sean was very on top of the process. Responded quickly to all emails, I had no issues. Thank you!
My loan processor was fast, efficient, and returned emails and calls quickly. Best loan experience I've ever had!
…Nikki… could have taken the easy path and just let the loan deny, but she totally went above and beyond to help me and get the loan closed. It was very unexpected and I am very impressed – customer first mindset with empathy.
Thanks to Vanessa for her excellent organization skills. I was initially overwhelmed with the required paperwork but because of her being so organized the process went smoothly! Thanks also to Jay!
There are a lot of moving pieces to the loan process. Cierra helped put those together to move the loan to closing.
Your staff members stayed on top of things and always gave me the impression they were there to help, not hinder.
I cannot thank Lukas enough for his support – I was a first time homebuyer and closing within 30 days – over the holiday season. Even with all of that, I never had to worry that everything would get done. He was incredibly responsive and patient with me throughout the process; answering my countless questions! Thank you Lukas and AimLoan for a fantastic loan and closing process!
I thought everyone involved was very helpful and professional. I was initially hesitant about not using a local vendor but I am very happy with the whole process. I got great service, price, and quickly there was no comprise.
Kendall, at the beginning of the loan process she was very helpful.
Daily updates and reminders of needed documents. I don’t see how it could be any easier. Thank you!
Amy was super responsive and entered all our information quickly.
Everyone I was in contact with at AIM was very helpful and knowledgeable of what I needed to do next.
They were all very prompt and professional in all my dealings and I left like they all knew what they were doing. Thanks to Melanie!
I would also like to recognize Betty. Our initial contact with her sealed it for us to use Aim. She was also always there and knowledgeable throughout along with Jacylyn. They were great!
Brian was very straight forward and not pushy, friendly and helpful. My whole refinance experience was very easy and pleasant.
Annalisa was very responsive, and provided excellent customer service.
They are all awesome, especially Janice and Melanie. You have the mortgage refinance process down. It is well organized and you communicate well electronically, but someone is always quick to help by phone if it is needed, too. I quit comparing lenders years ago. AimLoan has done all my refinances for years.
Sachiko, I just want to re-iterate what an amazing job you have done throughout this whole process. You were very diligent in keeping us informed and making sure we stayed on track.
Extremely pleased with every aspect of the job that Jacylyn did in processing the loan. The entire process was painless.
Hi Stephanie ... I want to thank you for all your hard work, especially in keeping things on track throughout the process. I couldn't be happier that this is now behind me, and that I'm out from under the previous mortgage terms I had .... Please accept my sincere thanks for helping see this through. I will pass on my positive experience with others!
Hannah was very patient, courteous, and professional. It was a pleasure to communicate with her.
Very helpul in answering questions and returned phone calls promptly.
All parties involved were very prompt at responding to my calls/emails.
AimLoan was always very friendly and answered my questions quickly.
Amy was always available, courteous, and helpful. It was a pleasure working with her.
We were very pleased with the whole AIM team, but in particular with Jacylyn, our loan processor. She answered all our questions and concerns amazingly promptly and really kept the whole process moving smoothly.
Everyone I worked with was updated on my loan status. Excellent customer service!
Kept clear communications both with email and phone!
Kelli and Nikki did an amazing job! Best rates and a quick and easy process!
Sondra and Gilbert were both kind, courteous, and helpful. They really did a great job of explaining all of the stops along the way.
Sachiko went above and beyond with everything I was in need of. She stayed on top of my loan the entire time.
Judy was amazing! She responded almost instantly to all of my questions, was incredibly friendly, and repeatedly impressed me with her helpfulness. Will recommend AimLoan to all my friends/family.