Annalisa was remarkably prompt in her responses and provided exceptional clarity when I asked questions. She was excellent.
Amy and Kourtney were beyond thorough with everything I needed explained.
Everyone kept us very up to date about the status of our loan and documents that were needed. Responded quickly to emails.
Quick communication, very explicit details on what was needed. Also, FAST turnaround time.
They were able to be reached immediately or had very quick responses.
There was a consistent follow up, appraisal process as well as overall timing.
Cierra was so prompt to reply to any questions and gave super service.
Navia was great. She helped me resolve an issue with my HOA. I am very glad she was the one to help me.
The best I’ve seen after seeing process of obtaining a loan or refinancing over 20 times.
Linda was great to work with! She was extremely helpful and made herself available for any questions I had. She also did a great job of explaining things and walking me through the process.
Everyone in the whole process was so helpful and friendly! I have been telling friends/family to call AimLoan.com! Keep up the good customer service! It shows!
Mr. Robert, he is your most valuable person. I have been buying property for the past 31 years. Never have I ever had a person of his magnitude and hard working attitude and professionalism. Thatis why I am back buying another loan from HIM! He's the real deal!
This has been one of the smoothest transactions. I have been in the business for 30 years.
I am going to tell everyone how awesome you all are.
It has been a great loan experience. I love the loan terms, rate, quality service.
All associates were on top of our loan. The service was wonderful.
The paperwork was great, very accurate. All associates were very friendly.
Our loan processor Robert was extremely courteous and always responded promptly. Great customer service!
Robert came through like a champ!!! I am a rather demanding individual and Robert met my expectations time and time again. His communication was thorough and timely. As a former mortgage SVP, I would hire Robert in a heartbeat. Great job managing a demanding customer!
Kendall was very attentive to customer. Messages returned promptly. Excellent service. Thank you, Kendall!
All the reps were great. They returned calls quickly.
All associates were very communicative and always returned my e-mails and calls.
Everyone I dealt with was wonderful. AimLoan has a terrific team! If I could have given higher marks I most definitely would have. Everyone was super friendly, helpful, and professional. My refinance was completed faster than expected and everythign was smooth. I loved the updates via email. Shanna, Sachiko, and the rest of the team deserve kudos, raises, and extra vacation. Thank you for making this fun and easy.
Overall, great communication and process updating through the whole loan procedure.
Everyone we had contact with was a pleasure to work with. Emails were returned very quickly, sometimes within a few minutes.
Esther's email messages were clear and precise. Also, she would call to give me a heads up on important and time-sensitive issues.
Jessica and Kurt were great to work with. Jessica was the best loan processor we have worked with so far at AIM.
Judy was beyond prompt and professional. I chose AimLoan with the anticipation that the service would be less than what I've experienced in the past with local lenders. I was wrong. Judy was incredible and the committment to the structured process allowed us to close earlier than we originally estimated. I couldn't be happier and will definitely recommend to others.
Joleena is a very pleasant and customer oriented representative.
Everything was above and beyond. Everyone I spoke to was pleasant and professional.
Kathryn was awesome to work with. She always kept me in the loop and was super fast at responding to emails. Everyone else was also great to work with.
Beth was very responsive, efficient, and made me feel very comfortable throughout the entire process. Loved working with her.Very thorough.
Everyone was very pleasant! They mades sure no matter what that they had a great attitude!
Great job... as usual. Due to falling interest rates and this latest situation, I have refinanced several times throughout the years. I have used others before finding Aimloan. After my first experience with Aimloan, I was so satisfied I referred many others to you and never looked elsewhere again. When my latest situation arose, I never even considered other options and went straight to proceed with Aimloan. You did not disappoint and again delivered outstanding service. I specifically appreciate this team, but have to say my experience has been consistent dealing with others from Aimloan in the past. This speaks to a very well run company overall.
Luis was very prompt in answering all my questions. I asked a lot of them too. :) Made the entire process as painless as possible.
Everyone went the extra mile, when the paperwork was incomplete, to educate me and lead me through what to do.
Kelli communicated on weekends [and] evenings, and she really went above and beyond.
All of the associates were very prompt and helpful in closing the loan in a timely manner.
Since we don't use the computer universe easily, I know it was harder on your crew to adjust to our hard copy/fax/email attachment print outs only, but they persevered with our needs.