Sondra and Gilbert were both kind, courteous, and helpful. They really did a great job of explaining all of the stops along the way.
Sachiko went above and beyond with everything I was in need of. She stayed on top of my loan the entire time.
Judy was amazing! She responded almost instantly to all of my questions, was incredibly friendly, and repeatedly impressed me with her helpfulness. Will recommend AimLoan to all my friends/family.
Communication was great. Couldn't be any better. Any email sent was answered, even if it was only to confirm a receipt of the email.
Kathryn was amazing. We had several things come up during multiple closings and she handled all these issues wonderfully. I plan on using AimLoan again.
Good communication skills. Thank you all for your patience and excellent work.
Everyone that I worked with was great! This was the quickest, easiest mortgage process I've ever been through.
I enjoyed the promptness of all emails that I sent if I had any concerns or basic questions.
This being the first time working with AimLoan, I would say that I am completely satisfied and wouldn't change anything. The service and ease of the whole refinance process was amazing. I definitely would recommend to others.
Sogol and Linda were very helpful and knowledgeable. They both returned our calls promptly. The team also had good interpersonal communications. We will certainly use your service in future and recommend you to friends and family! Thanks!
Everyone I dealt with was friendly, easy to reach, knowledgeable, and professional. All phone calls were handled quickly and courteously by a real person!
Felt comfortable through the process. Hannah was attentive. I was kept well-informed, targets were met, transfers smooth. I was told what would happen and then it happened as I was told, all from wherever I chose to contact from the internet.
Sachiko was wonderful! Always pleasant, always available and helpful. Everyone at AimLoan made this complex procedure as easy as possible. Thank you!
Sogol was very responsive and professional. She is a pleasure to work with.
Prompt answers, constant contact - pleasant, outstanding customer service!
I just filled-out my customer satisfaction survey for loan [****]. This was the first of three loans that Kathryn processed for me in the past few months. I am a busy attorney and generally inexperienced in real estate (I became a landlord somewhat unintentionally). Despite my inexperience and schedule, Kathryn did a wonderful job that could not adequately be described on the customer satisfaction survey. Thank you for your products and your employees.
Everybody was very helpful. Mari - excellent customer service. Jay and his entire team - top notch. I will refer friends/co-workers, etc. to use AimLoan.
They were just very, very knowledgeable and so helpful and courteous.
Very prompt service, closing loan process was smooth and easy.
Everyone was extremely helpful, friendly, and efficient!
Jay, I was a true first time home buyer. You and your team made getting the loan very easy. Mari, thank you for all your assistance answering questions and moving me through the process. Everybody I had contact with was truly professional. I will recommend Aimloan to friends and co-workers.
I hope you all have a great Christmas and the best New Year ever!!!
Sarah handled two refinances for us simultaneously. She did a fantastic job processing both within a 30 day period. Continuously throughout Sarah was accessible, organized, and diligent. She did a great job!
To date we have obtained 6 loans with your firm. Each time the process has been improved. Aimloan.com has also done a nice job partnering up with title, escrow, and mobile notary; our positive experience was seamless.
Words cannot express how happy I am with the high quality service Sandy and everyone extended me. My two refinance went smoothly and I'm amazed at Sandy's quick responses and efficiency. Your rates and fees were the lowest and there were no hidden fees and the interest rates and fees were clearly spelled out. I will definitely use AimLoan again.
I could tell that it was a priority to get the loan closed as quickly as possible. My time wasn't wasted.
We had such a pleasant experience working with our loan processor Beth. We would definitely consider using AimLoan again should we purchase another property in the future.
It didn't look like I was going to be able to do the loan because of a FHA subordination, but they were very helpful and made a way.
Always responsive. Judy came in on Saturday to keep our loan moving forward, Khola modified our loan to ensure we could get the best credit back on our closing. Think this is my third deal with AIM and I've always been happy. Thanks!
Donna and Jenny were both extremely responsive, quick to answer questions, polite, and informed. One of the better customer experiences I've had in a while.
I closed on the house today and picked up the keys to my new house!
Thank you very much for your patient, detailed and prompt communication and support throughout this process especially as we went through the craziness with the roof replacement. It is because of experiences like this that I keep coming back to AimLoan for all my mortgage needs and tell all my friends and family about your company as well. Thank you for a smooth hassle-free experience!
Merry X-mas and Happy New Year!
She followed up and kept the process moving by reminding me to send in documents. She always called back immediately. She was knowledgeable and courteous.
Very personal. Loved the streamlined process. So easy to see where I stood on the loan approval. Very easy to submit paperwork and communicate with a real person!
Kelli granted me unlimited access to her with any questions or concerns via phone and email. She returned all calls/emails PROMPTLY!
Everyone I dealt with was fantastic and professional. Esther was particularly great to work with as she handled everything fast and promptly.
Sachiko made certain the closing occurred on time when it seemed almost impossible. She multi-tasked several phases of the closing to ensure our date was met.
Kathryn was excellent! Very professional and efficient.
I would highly recommend AimLoan. Kathryn was outstanding. Professional, efficient, and very knowledgeable. (I also saved several thousand dollars!)