"They informed me about the loan process every couple of days even if nothing changed. Great service!"
"Rhonda was very responsive, of tremendous assistance and pleasant."
"Very responsive to my questions. As I am comfortable with email, this was a good channel to communicate through. Excellent experience. I shopped around extensively and could not find a better rate/fee combination. On top of that I received an unexpected level of first rate customer service."
"Use of a home signing notary service made things more convenient."
" I wouldn't refinance with anyone else... it was so easy and the best deal on the market!"
"Prompt response to questions was a refreshing change from other loans I have experienced. Easiest loan I've ever done!"
"Linda was extremely responsive and knowledgeable. Great to work with! The company in general was on top of everything needed and provided all information in a timely manner in order to close escrow on time."
"This was our third transaction with AimLoan.com. We will highly recommend you to everyone!"
"Linda, the first person I spoke with, was very friendly ad helpful. She answered my questions clearly and returned my calls promptly and offered to assist me if and whenever I needed any help."
"They took very little of my time -- this was by far the easiest mortgage transaction I have ever been involved in. I am kicking myself for not using AimLoan.com sooner, I will never go back to a traditional mortgage company again. Ridiculously convenient."
"This experience has been very, very smooth (refinancing via the internet, who would have thought!) You folks really have your act together and your website is very easy to navigate and always up to date!! I have yet to find a competitor of yours that can match the look/feel/SPEED of your website"
"There was a problem with a duplicate deed on a prior loan, Jill handled the problem quickly via email to the other lender!"
"Provided copy of my credit report and appraisal. Worked diligently on a difficult loan even though it was small."
"Linda helped me and had very good suggestions for my situation. She was very helpful, pleasant and very knowledgeable. Please commend her for the excellent customer service provided."
"Andi kept in touch by email and phone, she stayed late to contact us as to the status of our loan. Overall very pleased with the stress free process from start to finish, everything went quickly and smooth."
"AimLoan.com was a lot faster and efficient than other companies I have used, and your costs are great."
"Dorothy, kept me informed at all times and always returned my phone calls. Also took the time to explain things about refinancing I didn't understand."
"Rhonda went out of her way to prepare the loan docs so I could pick them up a few hours later. Everything went perfect and fast!"
"Molly was incredible and completely professional throughout the entire loan process. She knows the answer to every question and is a delight to deal with! It's very nice to know that quality customer service still exists! The process of getting a loan I've heard can sometimes be a nightmare, but it was so easy with this company!"
"Dorothy was very willing to work around my vacation schedule and was accommodating to us in that regard."
"Julian is a valuable asset to your company as he is very responsive and approachable regarding questions or concerns. Kudos to AimLoan.com for having such great staff, it's staff like him and the prior I have dealt with that keeps me coming back."
"Very patient with my many questions and insecurities, easy access via phone."
"Email proved to be very convenient means of processing our refinance loan. Jonni responded promptly to my questions via email and using email allowed me to communicate after hours."
"I want to thank you for your help and service. You and your company have provided really excellent customer service and most of all, my loan closed on time. Thank you again."
"Angie was very efficient in every step of the refinance process. She was also friendly and pleasant at all times!"
"We were very happy with the service we received from Julian and Eileen, they were terrific in every way."
"We were very satisfied with the excellent service and would use AimLoan.com again. Dorothy was professional, knowledgeable and very helpful. Thank you very much Dorothy, you are great!"
"Linda was very personable, Dorothy was very prompt in her responses to my inquiries. Very hard to find intelligent, courteous people like them."
"I tried to work with several other agents previously and was very disappointed. Julian and Eileen were great. I was absolutely amazed at how responsive Eileen was, she arranged for a notary on a Saturday, explained all the terms."
"The return rate on phone calls and emails was very fast, within hours. We always felt that we were informed and that the process was moving along. Both of our refinances went very fast without any problems...You're doing a great job, I referred you to a friend and she has already closed as well."
"Eileen was very helpful with the process, she made several attempts to contact us. She proved to be very dedicated and we had a genuine feeling that she cared, thank you Eileen!"
"Dorothy was courtesy and always returned phone calls or emails promptly. This was the best refinance experience I have had."
"Rhonda answered all my questions is a timely manner. Site was very beat and always a pleasure to speak to."
"Stephanie was the best. Truly an asset to your company! Knowledgeable, courteous, efficient... the list goes on. I know I was a pain...she was always very understanding and helpful."
"Vanessa- very friendly and always courteous. Always a pleasure to talk to and was never annoyed with our questions and always answered our questions."
"The fact that they continued to update me on the status of my loan. If nothing else, to say that they were working on it and where they're at so that I don't feel that my application is sitting in a pile collecting dust."
"The process of my refinance was very simple, quick and painless. Rhonda and Jay were both extremely helpful."
"Molly kept me updated daily and made me feel my satisfaction was a priority."
"Rhonda immediately mailed a copy of my appraisal when notified I couldn't view it via the Internet. Your employees are high caliber service providers, courteous and competent."
"Vanessa and Linda, excellent in their knowledge and answered all my questions.... Excellent performance by Linda and Vanessa."