Donna was very knowledgeable, informative, and prompt in her responses. The electronic document upload platform is great.
Great customer service provided by Tammana and Jay.
Aimloan's team helped us all along the way, thank you Cierra and all the other people who did their part!
I was very happy with all of the individuals that I got to work with.
I wanted to send you an email telling you how happy we were with Josh. I'm sure AIMLoan strives on customer service as in every company, but it's rarely seen as well as Josh provided. He was very prompt, answered phone calls and emails very quickly. It's rare to get off the phone and think "man this is to easy and what a pleasure". Thank you for the fantastic experience.
I'm sure AIM loans strives on customer service as in every company but it's rarely seen as well as Josh provided . He was very prompt, answered phone calls and emails very quickly. It's rare to get off the phone with someone and think, "man this is too easy, what a pleasure".Thank you for the fantastic experience.
I was pleased with the prompt notification of the loan processes. My associate was extremely knowlegable in her field.
I want to thank Irma for her support throughout the entire process. She provided the needed assistance each time when I looked for help! Thank you, Irma!
It was a Friday at 5 pm and your associate called me for a piece of information to complete my rate lock. She could have gone home, but she decided to help me first. Because my rate locked on Friday I got a better rate! Thank you!
I was pleased with how they did a fast closing (21 days) to accomodate internation travel.
I was pleased with how they emailed promptly with loan results.
I received constant updates via emails and phone calls... I was nervous refinancing online, but AimLoan was highly recommended by two of my co-workers who I highly trust. So glad I refinanced with AimLoan. Staff were super friendly and helpful. It was a pretty fast process, as well. Thank you all for helping me out through this process.
Andee was kind, courteous, and understanding when I was worried or anxious about the loan process.
I first went to my bank ..but that would have taken over 100 days for approval, which was unacceptable… Found AimLoan who said they would approve in 45 days and they did it just like they said they would! Rates were the best, fees were the lowest. Very efficient and exceptional! Wish I could use AimLoan again and again! Thank you so much!
I wanted to thank you for all your support that you had provided for closing of my new home. You were pretty amazing and I appreciate all the work that was done by you for a smooth closing. I was very impressed by your work and would certainly refer others to use AIM loan as their mortgage provider.
Everyone we worked with were always willing to help with anything we needed.
They all seemed to be very focused on what I needed an performed flawlessly! Thanks to everyone!
Thanks for all the help getting this loan done, I appreciate all the hard work from both Kelvin and Jay. They both did an excellent job.
Both Kelvin and Linda where very helpful in getting my mortgage concerns answered as I had a lot of concerns.
Melissa and Erica were very kind and responded promptly to my emails. I am very happy with your service. I would recommend anyone to work with AimLoan.
We were particularly pleased with Judy, but everyone that we were in contact with were friendly and professional. We are very satisfied with AimLoan.
Very smooth process, easy to submit paperwork, loan process moved quickly to close.
All questions and concerns were answered very fast… I have done 4 refi’s in my life and you all where the best all the way.
Even after our loan had funded, Josh continued to be responsive to my questions and helped to the best of his ability.
I was especially pleased with Esther's assistance throughout the process, she was helpful.
Josh was always on top of things and communicated clearly.
Janice and Stephanie are very helpful, knowledgeable and prompt in responding to emails.
Communication about the status of my loan was very good, I was very happy about that.
There's a reason for all the 5 star ratings. They really are great to work with. Great rates, great communication, easy flow of process. I think this was the third time we refinanced with AIM. We didn't even consider looking anywhere else.
My loan processor, Sogol, was outstanding. Throughout the process, I was utterly impressed by how professional and conscientious she was. I came at this with a terribly tight time frame & she helped me every step of the way to keep it on track with timely emails and phone calls, and very quick action on her end. I had the impression that more than once she worked beyond her regular work hours to help me complete a key step to keep the process moving along and make certain that I got to my settlement date without a hitch.
Thank you, Amanda!! We love our new home - thanks to Aimloan for making it happen!!!
Hannah was simply the best. The most efficient, dedicated employee we have experienced. She performed her assignment with such ease and expertise, the entire experience was substantially less stressful.
Very timely responses to questions, this lender is exceptionally customer focused with knowledgable staff.Closing was very efficient...
So far, AimLoan is a TOP NOTCH loan company, even though they have not approved my loan as of yet. I have high hopes that AimLoan will help purchase my HOME. Thanks again,
It was a wonderful experience working with Ashley. Throughout the process she was a great help in keeping the rate and understanding [certain] situations. Thanks for your hard work and sincerity in keeping the word... Rick was also a wonderful help in guiding us through the documentation and provided timely updates. Thank you very much for your help in getting us through this process.
Josh, thank you so much for going above and beyond for me!
All our contacts were excellent, expedient, informative, pleasant and top notch! Processing was fast and painless.
The entire group was always friendly and made you feel comfortable to talk to.
They never assumed that I knew what I needed to do, they checked in often, and kept me on point and aware of all deadlines.