My very first contact with AIM sold me on your company. She was capable and put me at ease. Linda and Hannah handled my case expertly.
Everything was good, but the speed of the process was impressive. As fast as we could provide the paperwork, steps were completed on the AIM side.
Outstanding customer service. Easy access to my loan specialist. Ashanti - she's the best.
I was impressed with all associates at all steps in the loan process. Hands down the best way to acquire a loan.
Cierra and Khola were great. Cierra in particular was very detailed in her responses and very quick to respond, and everyone really knew the business and the process.
Kelly and her team did an outstanding job throughout the process. Special acknowledgement to Jenny.
I felt informed the whole time and I liked working through email.
I was checking refinance rates through BankRate.com when I found this company. I did a little research to make sure it was legit. My own bank contacted me during this time to refinance but could not touch the rate so I proceeded and am very pleased with the service and rates I received. I will recommend AimLoan.com to anyone looking to do refinance. Thank you!
Nikita always got back to me promptly when I had questions. Very professional. The best and fastest refi I've ever had.
Donna was fantastic! She was extremely helpful and quickly responded to any concerns we had! Thank you!
Chelsea was excellent to work with and kept me very informed.
Everyone with whom we dealt was first-rate. We will be calling again in ten years or so.
I am positively blown away by my experience with AimLoan. From my very first call with Annalisa to the final email telling me we were done, the process could not have been easier. You eliminate all the pain points and all the confusion (and all the driving - the notary came to my house at 8 pm? What?!). The emails to tell me when we'd completed every step and what comes next are genius. Two banks tried to explain why the rate wasn't possible - and both were proven wrong. I am an extremely satisfied customer - and will be sharing the story of my experience with anyone who will listen! Thank you Annalisa!
Constant communication was very much appreciated. This is my 6th mortgage with AimLoan. Dominique and Shana are outstanding!
The entire process was straight-forward and clear. I did my research and checked the reviews of others through third-party sites and was happy to find others had great experiences with their loan processing. It made me confident in starting the process online. Every person we dealt with along the way was nice, professional, and efficient! We couldn't be happier! To top it off, our appraisal came back higher than anticipated and AIM called to let us know that because of the higher appraisal rate we qualified for a slightly lower interest rate. I challenge anyone going through the refi process to see if their loan company would do that for them!
Very helpful staff at AimLoan made this one of the easiest refinances we have ever done. We love where they kept us up to date with the 12-steps you use to help track the loan.
They all worked together to move my closing date from 8/18 to 8/11. This allowed me to move before my school started. They contacted other parties involved to keep everyone on track to make this all happen sooner for me. Thank you!
They were able to be reached immediately or had very quick responses.
Everyone kept us very up to date about the status of our loan and documents that were needed. Responded quickly to emails.
Beth was wonderful! She made sure I turned in all my documents promptly and accommodated me even though I was traveling for work for the bulk of the loan process. When my realtor was interacting with Beth on my behalf, she commented that she was surprised than an internet loan company could offer such great service, and even said she felt like I was Beth's only loan that she was handling - I have to admit I felt the same way at times. Thank you!
Annalisa was remarkably prompt in her responses and provided exceptional clarity when I asked questions. She was excellent.
Quick communication, very explicit details on what was needed. Also, FAST turnaround time.
Amy and Kourtney were beyond thorough with everything I needed explained.
There was a consistent follow up, appraisal process as well as overall timing.
Linda was great to work with! She was extremely helpful and made herself available for any questions I had. She also did a great job of explaining things and walking me through the process.
The best I’ve seen after seeing process of obtaining a loan or refinancing over 20 times.
Navia was great. She helped me resolve an issue with my HOA. I am very glad she was the one to help me.
Cierra was so prompt to reply to any questions and gave super service.
Everyone in the whole process was so helpful and friendly! I have been telling friends/family to call AimLoan.com! Keep up the good customer service! It shows!
Mr. Robert, he is your most valuable person. I have been buying property for the past 31 years. Never have I ever had a person of his magnitude and hard working attitude and professionalism. Thatis why I am back buying another loan from HIM! He's the real deal!
This has been one of the smoothest transactions. I have been in the business for 30 years.
I am going to tell everyone how awesome you all are.
It has been a great loan experience. I love the loan terms, rate, quality service.
All associates were on top of our loan. The service was wonderful.
The paperwork was great, very accurate. All associates were very friendly.
Our loan processor Robert was extremely courteous and always responded promptly. Great customer service!
Kendall was very attentive to customer. Messages returned promptly. Excellent service. Thank you, Kendall!
All associates were very communicative and always returned my e-mails and calls.
All the reps were great. They returned calls quickly.
Robert came through like a champ!!! I am a rather demanding individual and Robert met my expectations time and time again. His communication was thorough and timely. As a former mortgage SVP, I would hire Robert in a heartbeat. Great job managing a demanding customer!
Overall, great communication and process updating through the whole loan procedure.