Worked to develop solutions specific to the customer need.
All of them understood the process well and system worked flawlessly.
I worked with a group of employees on my loan, while Melissa being the point of contact. She and all her colleagues were very easy to work with, [there were] no hidden items and [all were] honest. I was very pleased with them.
Worked with me around my schedule. Flexible with communications.
I really appreciate the constant communication of the status of the loan.
Beth was extremely helpful and always kept us informed about what was going on and what was coming up next. We had a great experience and would recommend AIM to anyone who is looking to do a refi!
Robert was the best processor I’ve ever worked with! He was very responsive and communicated excellently. I will use him again soon!
Stephanie was always friendly and informative. It was helpful that she was on Pacific time!
The entire group was always friendly and made you feel comfortable to talk to.
Every Aimloan team member that I worked with was excellent!!! Communicative, responsive, helpful, and friendly!
Ashanti was very professional but also very friendly and made the experience quick and simple.
Amanda was very pleasant no matter what time of day I called.
Sogol took time to explain all options patiently and knowledgeably. She was excellent to work with.
The process never stalled and the communication was excellent.
Tamanna was excellent in providing customer and answering questions.
Everyone we dealt with was professional, friendly, and responsive. We were extremely impressed with the speed and efficiency of the entire process. Tamanna was incredibly helpful and responsive making the entire process flow quickly and smoothly. She did a fantastic job as did her collegues.
Thank you for all your help with our loan. I appreciate closing on time. I'm going to miss my daily emails from you Donna!
This has got to be the one of the smoothest transactions I have dealt with ever. There has never been a point in this purchase process where I did not know what they needed, and we were constantly being updated with any changes. We appreciate the transparency, the communication, and the speed. Big thank you to Donna for being on the ball.
Donna was very helpful and went above and beyond to accommodate the unavoidable delays involved in my situation. She was exceptionally courteous and friendly to me.
Gionne was very prompt at keeping me up to date on everything I needed to do... This was my 3rd refi with your company, and definitely the smoothest!!!
Christine was extremely helpful and informative and make the process as easy as it could be.
Linda and Tiffani were great! They were always responsive and very professional.
Khola was very knowledgeable in the first steps. Once we were assigned to Natasha for processing, the process was incredibly smooth. She was very responsive and helped us so much through our process.
Very seamless, quick process. Can't believe how quickly our loan processed and funded!
Jen was responsive to my questions even when my point of contact was in another department.
This is a stressful process to begin with and Josh was always right there!.. He always answered the phone and followed up with us.
Kelli stayed on top of all issues amd was very responsive.
This is our 3rd loan with AIM and 2nd time working with Heather. We can honestly say that the great rates, the timeliness, quick feedback, and reliability of AIM can’t be beat! Your company came highly recommended by a friend, and we’ll pass your name on, as well. We look forward to working with AIMLoan again in the future.
Beth went above and beyond to help me. She provided excellent customer service. She was prompt in answering questions.
Service and communication was A+. Now I have higher expectations of any other company. Very impressed.
Everyone I worked with were very prompt in their response and knowledgeable.
Quick and prompy in assisting me with all of my questions and concerns that I had. Excellent customer service, very helpful, and responsive!! Elizabeth was very knowledgeable, responsive and always willing to address any questions that I had. Thank you!!!
Esther did a good job of guiding me through the different steps and clarified the time line.
Whenever I had questions, Thea and Kourtney always answered them thoroughly. Very impressed with this!
Donna was responsive and answered all of my questions.
Aimloan always surprises me on the pleasant side...Amazing turn around time.
I am very pleased with the prompt and courteous service AimLoan provided from the initial contact, the process, updates of the loan, closing of my refinance and the payoff of the existing mortgage. My loan processor, April responded to all my inquiries and concerns expeditiously. Irma and April were very advantageous in moving my loan forward. The interest rates are excellent. In that, American Internet Mortgage, Inc's rates are better than most local banks, credit unions, and other Internet-based Mortgage Company.
AimLoan is a straightforward company that offers no delays in the process or changes regarding the terms of the loan and, or interest rates. I highly recommend the company to anyone who is looking to purchase or refinanced any real estate.