Erica was especially pleasant and helpful.
I was pleased with the immediate responses to my e-mails and calls.
Olivia was incredibly prompt and informative in her correspondence with us during the refinancing process.
Everyone is very professional – very impressed with Robert (Loan Officer).
Esther was very responsive and kept me in the loop throughout the entire process. Despite some challenges we faced at no fault of our own. She was like a warrior and did everything she could to make sure my loan goes through and that I close on time. Esther deserves recognition and I would recommend anyone to work with her!
Nikita was amazing. She helped me with so many things I didn’t understand. She always made me feel like I wasn’t being a pest. I cannot say enough about her courtesy, kindness, and efficient manner.
I was surprised by the timely responses and helpfulness of everyone I dealt with.
Everyone went above and beyond to get this loan closed in record time.
Robert was outstanding in customer service – extremely responsive.
Explained the process very thoroughly, Cierra is also very polite and knowledgeable of the entire transaction.
I will be recommending you every chance I get as I am a big fan of your company, service and your employees.
Donna provided excellent customer service she was very friendly and prompt. In addition, Ashley was also excellent.
Cierra was super helpful and made the process so easy. She is awesome!
Christa was very calm and professional throughout the entire process.
Very prompt associates and friendly service.
Everyone was a pleasure to work with and promptly answered and returned emails. Christa was especially helpful, and was working days, nights, even weekends and holidays.
The ability to talk to the associates without long wait times and general availability was so great.
Associates were very nice and great communicators. They listened and responded very well to questions. I highly recommend AimLoan.com.
This is our second loan with AimLoan, Linda and Robert make a great team! Everything went smooth and we had no issues! Thank you!
Brian kept us updated of the status of our loan through email and phone calls. He was friendly and answered all of our questions without rushing us through the process.
I’m a repeat customer and this is my third experience with AIM and in one word “amazing” from start to end. Thanks to all of the professional associates at AIM, I could not have asked for better service!
I am really impressed with the level of professionalism, knowledge, timeliness, respect and friendliness that I received. It was amazing!
Always kept us informed of the progress of our loan.
Everyone I worked with was polite, informative and always got back to me quickly with full answers.
Hannah provided the best loan experience I have had. She was professional, available, responsive and very knowledgeable of the process.
Associates teamwork, inclusion of my agent, and email updates really streamlined the process.
With all of the associates I felt like I was a celebrity! They kept me well informed every step of the way and treated me with the upmost respect!
Olivia was fabulous, she could not have been more timelier with her responses, be it telephone, e-mail, or regular mail. She was friendly and professional at all times.
All associates were good at letting me know exactly where I stood in the process.
Sandy was very professional and courteous. I was pleasantly surprised with Aim Loans customer service. I will be doing business with you again.
Elizabeth was great and I loved the customer service she provided, she kept me updated and answered all of my questions. That was truly appreciated.
Both Jessica and Janice were very helpful and responsive to all of my questions.
All associates were always helpful and informative. They called when information was needed and were efficient in getting my loan through in a short time.
Linda took the time to understand our business and purpose of my purchase. She and Sogol are very competent.
Brian and Janice were very helpful, courteous, and responsive throughout the whole process.
I greatly appreciated the fact that Christa went above and beyond to help keep me on the closing time line.
Melissa was very proactive in providing me answers to questions I had. A true professional! She provided great dialogue throughout the entire process.
All associates were very helpful, friendly and knew the answers to all of my questions.
Ileana was the best customer service representative we have ever encountered.