Overall, great communication and process updating through the whole loan procedure.
Esther's email messages were clear and precise. Also, she would call to give me a heads up on important and time-sensitive issues.
Judy was beyond prompt and professional. I chose AimLoan with the anticipation that the service would be less than what I've experienced in the past with local lenders. I was wrong. Judy was incredible and the committment to the structured process allowed us to close earlier than we originally estimated. I couldn't be happier and will definitely recommend to others.
Everyone we had contact with was a pleasure to work with. Emails were returned very quickly, sometimes within a few minutes.
Joleena is a very pleasant and customer oriented representative.
Jessica and Kurt were great to work with. Jessica was the best loan processor we have worked with so far at AIM.
Kathryn was awesome to work with. She always kept me in the loop and was super fast at responding to emails. Everyone else was also great to work with.
Everything was above and beyond. Everyone I spoke to was pleasant and professional.
Everyone was very pleasant! They mades sure no matter what that they had a great attitude!
Beth was very responsive, efficient, and made me feel very comfortable throughout the entire process. Loved working with her.Very thorough.
Kelli communicated on weekends [and] evenings, and she really went above and beyond.
Great job... as usual. Due to falling interest rates and this latest situation, I have refinanced several times throughout the years. I have used others before finding Aimloan. After my first experience with Aimloan, I was so satisfied I referred many others to you and never looked elsewhere again. When my latest situation arose, I never even considered other options and went straight to proceed with Aimloan. You did not disappoint and again delivered outstanding service. I specifically appreciate this team, but have to say my experience has been consistent dealing with others from Aimloan in the past. This speaks to a very well run company overall.
All of the associates were very prompt and helpful in closing the loan in a timely manner.
Luis was very prompt in answering all my questions. I asked a lot of them too. :) Made the entire process as painless as possible.
Everyone went the extra mile, when the paperwork was incomplete, to educate me and lead me through what to do.
Since we don't use the computer universe easily, I know it was harder on your crew to adjust to our hard copy/fax/email attachment print outs only, but they persevered with our needs.
Kelly was outstanding to work with. She was very responsive, accurate and always followed through.
It was a great pleasure to work with Esther. She is the best asset to your company. My appreciation and thanks to her for her dedication and hard work.
Robert was on top of this entire process and put my mind at ease.
AimLoan kept us updated the whole time throughout the process.
The constant communication and updates were amazing. Everyone was very friendly and knowledgeable. Great overall experience.
Everyone did a good job, especially Amanda and Kourtney. Your employees understand the urgency of customers and they do everything possible to help them. I can just say that simply you have great service.
Everyone was prompt in answering questions and were very courteous
Helpful approach from Sean, Jill and in the background, Mr. President, Vince. Sheema played her part within her limits. I have special regards for super-efficient and graceful Janice.
Ms. Erin is very friendly and knowledgeable. She helped us from the start until closing of our mortgage. If everyone in the company is like her, I believe customers will be happy.
Everyone was very helpful and polite. Chelsea stepped in and helped with the confirmation to keep things moving.
It was friendly. Documentation and closing were done on time. Informative, explained very well and followed up.
All associates were professional and responsive and kept me informed!
Oh my gosh it was such a great process! Everyone was helpful and responsive. I couldn’t have asked for a better or faster experience.
Mari & Becca both had excellent communication with us. They responded to emails very quickly and would call us to clarify anything.
I have a hard time hearing and Joleena was gracious enough to email me when I asked for one.
Very helpful and patient with all my calls asking for help, and updates!