Associate kept me updated and responded to my messages.
Prompt answers and being well prepared helped close our loan on time.
It was a quick close and all the staff worked hard to make sure everything was ready in time.
Associates were always very positive and super professional.
Every associate is excellent. Rick is outstanding! Overall process is efficient.
I have had a second mortgage over the years and AimLoan.com is by far the most accommodating and efficient. Jen and the team were extremely professional and responsive throughout the entire process.
Both Bekki and Dominique were always very helpful and quickly responded to all of our questions.
Associates were all very helpful and responsive. I was impressed by how well organized the final documents were.
Olivia was extremely responsive and professional. I was very impressed with how smooth the process was.
Answered all my questions to the best of their ability.
Quick follow up. Knowledgable on the product. Extremely seamless!
I was pleased with the immediate responses to my e-mails and calls.
The overall level of communication was excellent. It was always easy to get in touch with one of your team members. The team members were quick to provide me with any answers to my questions.
Available at all times to answer questions. If not able to answer phone, quickly returned call even on weekends.
Nikita was amazing. She helped me with so many things I didn’t understand. She always made me feel like I wasn’t being a pest. I cannot say enough about her courtesy, kindness, and efficient manner.
Olivia was great. She was incredibly responsive and helpful.
This was the 5th home we have purchased and by far this experience was the most pleasant. Esther was so informative and on top of everything. Thank you! Give her a raise and promote her!!
Great customer services, fast response to questions and information regarding new loan, was accurate from the very beginning.
Everyone is very professional – very impressed with Robert (Loan Officer).
Olivia was incredibly prompt and informative in her correspondence with us during the refinancing process.
Hannah my loan processor and Sondra my loan officer were amazing! I’ve never purchased a home before and they made it such an enjoyable experience! I love working with them. They were patient, positive, pleasant, and available.
Nikita was very helpful and responded quickly on all e-mails and phonecalls.
I was always able to set someone on the phone when I need help or had questions.
Sara was very responsive. She was kind and pleasant on the phone. I appreciated the one on one contact. I especially appreciated the emails updating me on the steps.
Esther was very responsive and kept me in the loop throughout the entire process. Despite some challenges we faced at no fault of our own. She was like a warrior and did everything she could to make sure my loan goes through and that I close on time. Esther deserves recognition and I would recommend anyone to work with her!
I was surprised by the timely responses and helpfulness of everyone I dealt with.
Everyone went above and beyond to get this loan closed in record time.
Explained the process very thoroughly, Cierra is also very polite and knowledgeable of the entire transaction.
Robert was outstanding in customer service – extremely responsive.
Everyone was a pleasure to work with and promptly answered and returned emails. Christa was especially helpful, and was working days, nights, even weekends and holidays.
I will be recommending you every chance I get as I am a big fan of your company, service and your employees.
Associates were very nice and great communicators. They listened and responded very well to questions. I highly recommend AimLoan.com.
Very prompt associates and friendly service.
Cierra was super helpful and made the process so easy. She is awesome!
The ability to talk to the associates without long wait times and general availability was so great.
Donna provided excellent customer service she was very friendly and prompt. In addition, Ashley was also excellent.
This is our second loan with AimLoan, Linda and Robert make a great team! Everything went smooth and we had no issues! Thank you!