Everyone with whom we dealt was first-rate. We will be calling again in ten years or so.
Constant communication was very much appreciated. This is my 6th mortgage with AimLoan. Dominique and Shana are outstanding!
The entire process was straight-forward and clear. I did my research and checked the reviews of others through third-party sites and was happy to find others had great experiences with their loan processing. It made me confident in starting the process online. Every person we dealt with along the way was nice, professional, and efficient! We couldn't be happier! To top it off, our appraisal came back higher than anticipated and AIM called to let us know that because of the higher appraisal rate we qualified for a slightly lower interest rate. I challenge anyone going through the refi process to see if their loan company would do that for them!
I am positively blown away by my experience with AimLoan. From my very first call with Annalisa to the final email telling me we were done, the process could not have been easier. You eliminate all the pain points and all the confusion (and all the driving - the notary came to my house at 8 pm? What?!). The emails to tell me when we'd completed every step and what comes next are genius. Two banks tried to explain why the rate wasn't possible - and both were proven wrong. I am an extremely satisfied customer - and will be sharing the story of my experience with anyone who will listen! Thank you Annalisa!
They all worked together to move my closing date from 8/18 to 8/11. This allowed me to move before my school started. They contacted other parties involved to keep everyone on track to make this all happen sooner for me. Thank you!
Very helpful staff at AimLoan made this one of the easiest refinances we have ever done. We love where they kept us up to date with the 12-steps you use to help track the loan.
They were able to be reached immediately or had very quick responses.
Quick communication, very explicit details on what was needed. Also, FAST turnaround time.
Everyone kept us very up to date about the status of our loan and documents that were needed. Responded quickly to emails.
Amy and Kourtney were beyond thorough with everything I needed explained.
Annalisa was remarkably prompt in her responses and provided exceptional clarity when I asked questions. She was excellent.
Beth was wonderful! She made sure I turned in all my documents promptly and accommodated me even though I was traveling for work for the bulk of the loan process. When my realtor was interacting with Beth on my behalf, she commented that she was surprised than an internet loan company could offer such great service, and even said she felt like I was Beth's only loan that she was handling - I have to admit I felt the same way at times. Thank you!
Linda was great to work with! She was extremely helpful and made herself available for any questions I had. She also did a great job of explaining things and walking me through the process.
The best I’ve seen after seeing process of obtaining a loan or refinancing over 20 times.
Navia was great. She helped me resolve an issue with my HOA. I am very glad she was the one to help me.
Cierra was so prompt to reply to any questions and gave super service.
There was a consistent follow up, appraisal process as well as overall timing.
Everyone in the whole process was so helpful and friendly! I have been telling friends/family to call AimLoan.com! Keep up the good customer service! It shows!
Mr. Robert, he is your most valuable person. I have been buying property for the past 31 years. Never have I ever had a person of his magnitude and hard working attitude and professionalism. Thatis why I am back buying another loan from HIM! He's the real deal!
This has been one of the smoothest transactions. I have been in the business for 30 years.
I am going to tell everyone how awesome you all are.
It has been a great loan experience. I love the loan terms, rate, quality service.
Our loan processor Robert was extremely courteous and always responded promptly. Great customer service!
The paperwork was great, very accurate. All associates were very friendly.
All associates were on top of our loan. The service was wonderful.
All associates were very communicative and always returned my e-mails and calls.
All the reps were great. They returned calls quickly.
Kendall was very attentive to customer. Messages returned promptly. Excellent service. Thank you, Kendall!
Robert came through like a champ!!! I am a rather demanding individual and Robert met my expectations time and time again. His communication was thorough and timely. As a former mortgage SVP, I would hire Robert in a heartbeat. Great job managing a demanding customer!
Overall, great communication and process updating through the whole loan procedure.
Everyone I dealt with was wonderful. AimLoan has a terrific team! If I could have given higher marks I most definitely would have. Everyone was super friendly, helpful, and professional. My refinance was completed faster than expected and everythign was smooth. I loved the updates via email. Shanna, Sachiko, and the rest of the team deserve kudos, raises, and extra vacation. Thank you for making this fun and easy.
Joleena is a very pleasant and customer oriented representative.
Judy was beyond prompt and professional. I chose AimLoan with the anticipation that the service would be less than what I've experienced in the past with local lenders. I was wrong. Judy was incredible and the committment to the structured process allowed us to close earlier than we originally estimated. I couldn't be happier and will definitely recommend to others.
Jessica and Kurt were great to work with. Jessica was the best loan processor we have worked with so far at AIM.
Esther's email messages were clear and precise. Also, she would call to give me a heads up on important and time-sensitive issues.
Everyone we had contact with was a pleasure to work with. Emails were returned very quickly, sometimes within a few minutes.
Kathryn was awesome to work with. She always kept me in the loop and was super fast at responding to emails. Everyone else was also great to work with.
Everything was above and beyond. Everyone I spoke to was pleasant and professional.
Everyone was very pleasant! They mades sure no matter what that they had a great attitude!