Service and communication was A+. Now I have higher expectations of any other company. Very impressed.
Donna was responsive and answered all of my questions.
Aimloan always surprises me on the pleasant side...Amazing turn around time.
Kelli stayed on top of all issues amd was very responsive.
Christine was extremely helpful and informative and make the process as easy as it could be.
Linda and Tiffani were great! They were always responsive and very professional.
Khola was very knowledgeable in the first steps. Once we were assigned to Natasha for processing, the process was incredibly smooth. She was very responsive and helped us so much through our process.
Very seamless, quick process. Can't believe how quickly our loan processed and funded!
This is our 3rd loan with AIM and 2nd time working with Heather. We can honestly say that the great rates, the timeliness, quick feedback, and reliability of AIM can’t be beat! Your company came highly recommended by a friend, and we’ll pass your name on, as well. We look forward to working with AIMLoan again in the future.
Esther did a good job of guiding me through the different steps and clarified the time line.
Donna was very helpful and went above and beyond to accommodate the unavoidable delays involved in my situation. She was exceptionally courteous and friendly to me.
This is a stressful process to begin with and Josh was always right there!.. He always answered the phone and followed up with us.
Gionne was very prompt at keeping me up to date on everything I needed to do... This was my 3rd refi with your company, and definitely the smoothest!!!
Jen was responsive to my questions even when my point of contact was in another department.
Everyone I worked with were very prompt in their response and knowledgeable.
Beth went above and beyond to help me. She provided excellent customer service. She was prompt in answering questions.
I am very pleased with the prompt and courteous service AimLoan provided from the initial contact, the process, updates of the loan, closing of my refinance and the payoff of the existing mortgage. My loan processor, April responded to all my inquiries and concerns expeditiously. Irma and April were very advantageous in moving my loan forward. The interest rates are excellent. In that, American Internet Mortgage, Inc's rates are better than most local banks, credit unions, and other Internet-based Mortgage Company.
AimLoan is a straightforward company that offers no delays in the process or changes regarding the terms of the loan and, or interest rates. I highly recommend the company to anyone who is looking to purchase or refinanced any real estate.
This is our second loan with AIM...we refinanced about 8 years ago and now just bought a retirement home. They were great, from Kourtney to Amanda, they were attentive to phone calls and emails.
Always kept us updated on the status of our application.
Esther was amazing and could have done no better. She is a hard worker and informatice. I had complete confidence in her that everything would be done right.
All of the Aimloan.com reps we worked with were knowledgeable and worked fast to keep the loan process moving along.
Ashanti, Jay, and Lashar were all outstanding! They made it a quick and easy process. I especially appreciate the informative emails, great communication with my title company, and they were very speedy.
Robert was very thorough in explaining particular requests. He was polite and knowledgeable. Excellent rates. Khola was efficient as well.
Josh went the extra mile to help me when I had a question about the title company's process and to clear up an issue with them. He followed up from his end to be sure I got a response.
Esther was very prompt to answer my questions and get me all of the answers I needed.
They worked quickly with us as we were tight on time. Very friendly and professional.
Angie and your whole team were very professional and made the process very easy.
Great job. All people involved were very helpful and professional.
April processed my loan as quickly as possible and responded promptly to all of my questions.
Hannah did an amazing job keeping me up to date and if there was any other information needed.
Hannah did a great job keeping me informed. The process was quick and painless.
Jen kept us on track and informed us every step of the way. Very efficient and professional!
Thanks to all of you for helping to choose, process, and close our refinancing! I'm regularly impressed by the efficiency and friendliness of the team and the ease and transparency of selecting and closing loans with you. Each of you have been a pleasure to work with. So, thank you, and I look forward to working with you all again!
Erica and Angie worked really well together. Angie did great sorting through docs and pre-emptively getting everything underwriting would need. Erica was awesome and prompt with communication! I can't image going with any other lender! Lowest rates and fees, and more importantly a ruthlessly efficient process that makes it easier than ever to get this done!
Bekki, Sara, Hannah, and Jodi were the best. The best customer service! 10 out of 10 stars.