I recently worked with Kathryn. She was great to work with as a Loan Processor. She was responsive and available. In today's environment it is, at times, difficult to reach people by phone, but every time I need a quick question answered she was available to answer.
Angie was extremely helpful and responsive throughout the refinance process. Good job!
Heather was great, I wish I had her working in my company. She helped us in every step of the way, and was a joy to work with!
The overall attentiveness and quick updates were great.
Associates were very good at communicating with me. I was never in the dark about where we were in the process.
All of your representatives were courteous, articulate, sympathetic, knowledgeable and very helpful by being personally invested in ensuring that my loan went through.
Janice and Olivia were great to work with. Both were prompt and professional. Great customer service!
Josh answered many questions with clear, prompt, and friendly answers!
Everyone was very helpful. They never made me feel stupid if I had questions or needed additional help.
Christa was always very patient in explaining things I didn’t understand.
Jen was very active in making sure the loan closing stayed on target. She followed up on everything. She was really great to worth with.
Very much liked how most interaction were via online & emails.
Your employees are very professional and knowledgeable.. Quick responses; efficient; great team. Jen is wonderful !!!
All associates were nice, promptly returned my calls, and answered all of my questions.
Amanda worked with us to understand our particular needs and created a plan that met our goals.
The assocciates were very prompt at answering questions and giving me information when needed. The process was very clear and defined.
Melissa was awesome! Her timeliness, attention to detail, knowledge and attitude are incredible.
We had a great conversation with Sondra, which added a personal touch!
Lauren is so good at what she does, she kept us informed and we are very happy!
Everything went smoothly and timely. Thank you for all you did to make it all happen.
Always prompt and courteous. The whole process was amazing!
Donna was outstanding in staying on top of everything, she did exemplarily work with meeting timelines.
Aimloan's team helped us all along the way, thank you Cierra and all the other people who did their part!
I was very happy with all of the individuals that I got to work with.
Great customer service provided by Tammana and Jay.
Donna was very knowledgeable, informative, and prompt in her responses. The electronic document upload platform is great.
I'm sure AIM loans strives on customer service as in every company but it's rarely seen as well as Josh provided . He was very prompt, answered phone calls and emails very quickly. It's rare to get off the phone with someone and think, "man this is too easy, what a pleasure".Thank you for the fantastic experience.
I wanted to send you an email telling you how happy we were with Josh. I'm sure AIMLoan strives on customer service as in every company, but it's rarely seen as well as Josh provided. He was very prompt, answered phone calls and emails very quickly. It's rare to get off the phone and think "man this is to easy and what a pleasure". Thank you for the fantastic experience.
I was pleased with the prompt notification of the loan processes. My associate was extremely knowlegable in her field.
I want to thank Irma for her support throughout the entire process. She provided the needed assistance each time when I looked for help! Thank you, Irma!
It was a Friday at 5 pm and your associate called me for a piece of information to complete my rate lock. She could have gone home, but she decided to help me first. Because my rate locked on Friday I got a better rate! Thank you!
I was pleased with how they did a fast closing (21 days) to accomodate internation travel.
I was pleased with how they emailed promptly with loan results.
I received constant updates via emails and phone calls... I was nervous refinancing online, but AimLoan was highly recommended by two of my co-workers who I highly trust. So glad I refinanced with AimLoan. Staff were super friendly and helpful. It was a pretty fast process, as well. Thank you all for helping me out through this process.
I first went to my bank ..but that would have taken over 100 days for approval, which was unacceptable… Found AimLoan who said they would approve in 45 days and they did it just like they said they would! Rates were the best, fees were the lowest. Very efficient and exceptional! Wish I could use AimLoan again and again! Thank you so much!