Esther was very responsive and kept me in the loop throughout the entire process. Despite some challenges we faced at no fault of our own. She was like a warrior and did everything she could to make sure my loan goes through and that I close on time. Esther deserves recognition and I would recommend anyone to work with her!
Hannah my loan processor and Sondra my loan officer were amazing! I’ve never purchased a home before and they made it such an enjoyable experience! I love working with them. They were patient, positive, pleasant, and available.
The overall level of communication was excellent. It was always easy to get in touch with one of your team members. The team members were quick to provide me with any answers to my questions.
Great customer services, fast response to questions and information regarding new loan, was accurate from the very beginning.
I was pleased with the immediate responses to my e-mails and calls.
Everyone is very professional – very impressed with Robert (Loan Officer).
Available at all times to answer questions. If not able to answer phone, quickly returned call even on weekends.
Everyone went above and beyond to get this loan closed in record time.
Robert was outstanding in customer service – extremely responsive.
Explained the process very thoroughly, Cierra is also very polite and knowledgeable of the entire transaction.
This is our second loan with AimLoan, Linda and Robert make a great team! Everything went smooth and we had no issues! Thank you!
Christa was very calm and professional throughout the entire process.
The ability to talk to the associates without long wait times and general availability was so great.
Everyone was a pleasure to work with and promptly answered and returned emails. Christa was especially helpful, and was working days, nights, even weekends and holidays.
I will be recommending you every chance I get as I am a big fan of your company, service and your employees.
Very prompt associates and friendly service.
Donna provided excellent customer service she was very friendly and prompt. In addition, Ashley was also excellent.
Cierra was super helpful and made the process so easy. She is awesome!
Associates were very nice and great communicators. They listened and responded very well to questions. I highly recommend AimLoan.com.
Hannah provided the best loan experience I have had. She was professional, available, responsive and very knowledgeable of the process.
Everyone I worked with was polite, informative and always got back to me quickly with full answers.
Always kept us informed of the progress of our loan.
Brian kept us updated of the status of our loan through email and phone calls. He was friendly and answered all of our questions without rushing us through the process.
I am really impressed with the level of professionalism, knowledge, timeliness, respect and friendliness that I received. It was amazing!
I’m a repeat customer and this is my third experience with AIM and in one word “amazing” from start to end. Thanks to all of the professional associates at AIM, I could not have asked for better service!
Brian and Janice were very helpful, courteous, and responsive throughout the whole process.
Both Jessica and Janice were very helpful and responsive to all of my questions.
Olivia was fabulous, she could not have been more timelier with her responses, be it telephone, e-mail, or regular mail. She was friendly and professional at all times.
Both Sogol and Kourtney did an excellent job by keeping us informed and explaining anything we did not understand.
All associates were always helpful and informative. They called when information was needed and were efficient in getting my loan through in a short time.
Associates teamwork, inclusion of my agent, and email updates really streamlined the process.
All associates were good at letting me know exactly where I stood in the process.
With all of the associates I felt like I was a celebrity! They kept me well informed every step of the way and treated me with the upmost respect!
Sandy was very professional and courteous. I was pleasantly surprised with Aim Loans customer service. I will be doing business with you again.
I greatly appreciated the fact that Christa went above and beyond to help keep me on the closing time line.
Kurt and Erin were especially helpful and willing to make sure my questions were answered. They promptly answered my calls and explained things every step of the process. My thanks to both of them!
Elizabeth was great and I loved the customer service she provided, she kept me updated and answered all of my questions. That was truly appreciated.
Ileana was the best customer service representative we have ever encountered.
Linda took the time to understand our business and purpose of my purchase. She and Sogol are very competent.