Everyone was very responsive in order to ensure a quick process.
I am very pleased with the way my account was handled and you are all doing a great job. Thumbs up for Ashanti! Thank you for the job well done!
Your team of people make a painful process painless! Thank you again for a wonderful experience.
Esther was very helpful in closing within three weeks, completing every milestone and communicating with me effectively and exemplarily
The staff was very friendly and accommodating especially given a time difference.
It was a pleasure to have both Bekki and Sandy guide and help me throughout the process. Their professionalism and communication was superb and because of it I got to close earlier than planned. I will definitely recommend AIM's service.
Besides the low rate, I went with Aim Loan because of the initial contact I had with Khola. When we spoke, he answered all of my questions without trying to obtain lots of information like other lenders and did not push at all. It was refreshing!
When we were not on top of submitting information needed, representatives were in contact to be sure we stayed on track for our closing date.
Always explained things well and always answered questions. Did not hurry me off the line.
Cierra was very helpful as we proceeded through the steps of our loan.
Judy was very proactive and great at getting back with me if I called and she was unavailable.
Erin worked hard to meet our short term deadline and was quick to respond.
Kate was very courteous, knowledgeable, and friendly. She was very quick to respond on any given question.
Processor, Hannah, was great! She was very thorough in explaining and keeping us informed; she was very friendly.
Lauren did a great job in advocating for me and making sure that underwriting understood my information.
Judy went out of her way to answer my questions during teh process. She was very helpful and always responded quickly.
Olivia was very prompt, professional, and a pleasure to work with.
My loan officer worked with me when my dad's illness kept me from returning paperwork on time.
Prompt response time, acknowledged all of my emails, and kept the process moving forward.
Andee was very friendly and helpful to keep my loan process moving forward in a timely manner. She kept me on track with what was outstanding and still due. The refinance process went much smoother than I ever could have imagined.
Kathryn was great. She was very organized and kept me informed along the way.
They were all very enjoyable and proactive in emailing us along the way.
They always got back to me extrememly quickly and were knowledgeable and nice.
Johs was super available, responsive and wlays friendly and knowledgeable.
I recently worked with Kathryn. She was great to work with as a Loan Processor. She was responsive and available. In today's environment it is, at times, difficult to reach people by phone, but every time I need a quick question answered she was available to answer.
Angie was extremely helpful and responsive throughout the refinance process. Good job!
Heather was great, I wish I had her working in my company. She helped us in every step of the way, and was a joy to work with!
The overall attentiveness and quick updates were great.
Associates were very good at communicating with me. I was never in the dark about where we were in the process.
All of your representatives were courteous, articulate, sympathetic, knowledgeable and very helpful by being personally invested in ensuring that my loan went through.
Janice and Olivia were great to work with. Both were prompt and professional. Great customer service!
Josh answered many questions with clear, prompt, and friendly answers!
Everyone was very helpful. They never made me feel stupid if I had questions or needed additional help.
Christa was always very patient in explaining things I didn’t understand.