Sondra and Tanya were outstanding, professional, knowledgeable and helpful. They always promptly answered our questions.
Lauren always answered my calls and my questions. I am very satisfied with customer service and speediness of my loan.
Robert was very helpful and was willing to make any adjustments as needed.
Quick follow up. Knowledgable on the product. Extremely seamless!
Olivia was extremely responsive and professional. I was very impressed with how smooth the process was.
Answered all my questions to the best of their ability.
Sara was very responsive. She was kind and pleasant on the phone. I appreciated the one on one contact. I especially appreciated the emails updating me on the steps.
Olivia was great. She was incredibly responsive and helpful.
Olivia was incredibly prompt and informative in her correspondence with us during the refinancing process.
This was the 5th home we have purchased and by far this experience was the most pleasant. Esther was so informative and on top of everything. Thank you! Give her a raise and promote her!!
Nikita was very helpful and responded quickly on all e-mails and phonecalls.
I was always able to set someone on the phone when I need help or had questions.
I was surprised by the timely responses and helpfulness of everyone I dealt with.
Nikita was amazing. She helped me with so many things I didn’t understand. She always made me feel like I wasn’t being a pest. I cannot say enough about her courtesy, kindness, and efficient manner.
Esther was very responsive and kept me in the loop throughout the entire process. Despite some challenges we faced at no fault of our own. She was like a warrior and did everything she could to make sure my loan goes through and that I close on time. Esther deserves recognition and I would recommend anyone to work with her!
Hannah my loan processor and Sondra my loan officer were amazing! I’ve never purchased a home before and they made it such an enjoyable experience! I love working with them. They were patient, positive, pleasant, and available.
The overall level of communication was excellent. It was always easy to get in touch with one of your team members. The team members were quick to provide me with any answers to my questions.
Great customer services, fast response to questions and information regarding new loan, was accurate from the very beginning.
I was pleased with the immediate responses to my e-mails and calls.
Everyone is very professional – very impressed with Robert (Loan Officer).
Available at all times to answer questions. If not able to answer phone, quickly returned call even on weekends.
Everyone went above and beyond to get this loan closed in record time.
Robert was outstanding in customer service – extremely responsive.
Explained the process very thoroughly, Cierra is also very polite and knowledgeable of the entire transaction.
This is our second loan with AimLoan, Linda and Robert make a great team! Everything went smooth and we had no issues! Thank you!
Christa was very calm and professional throughout the entire process.
The ability to talk to the associates without long wait times and general availability was so great.
Everyone was a pleasure to work with and promptly answered and returned emails. Christa was especially helpful, and was working days, nights, even weekends and holidays.
I will be recommending you every chance I get as I am a big fan of your company, service and your employees.
Very prompt associates and friendly service.
Donna provided excellent customer service she was very friendly and prompt. In addition, Ashley was also excellent.
Cierra was super helpful and made the process so easy. She is awesome!
Associates were very nice and great communicators. They listened and responded very well to questions. I highly recommend AimLoan.com.
Hannah provided the best loan experience I have had. She was professional, available, responsive and very knowledgeable of the process.
Everyone I worked with was polite, informative and always got back to me quickly with full answers.
Always kept us informed of the progress of our loan.