Patient, courteous follow through from Kurt to everyone involved.
Melissa was wonderful - always pleasant on the phone and willing to help me with any questions.
Ashanti and Bekki helped and explained everything throughout the process of the loan.
Kelly and Heather were great about responding to us quickly.
Everyone was very easy to work with and mostly very timely in responding. Stephanie quickly and cleanly answered my questions. The whole process was done well.
Esther kept us informed and never left us guessing. She was great day and night!
Heather does a great job communicating and getting the job done.
Esther was really helpful throughout the whole loan process. She was patient and addressed all our concerns and questions promptly. Really happy to have had her as the loan processor.
I am a 3-time customer and Aim is amazing!! Much like last time, I will be emailing Vince to let him know how happy we are.
Everyone we were in contact with was very helpful! We really leaned on Diana, she was so helpful anytime we called!
Kendall was very responsive and always returned my phone calls and emails promptly.
Erin did some weekend hours, which I don't typically see in mortgage companies I've used previously.
Communication of status and timelines were amazing - never seen anything like it in finance/mortgage and hardly seen it anywhere else.
Ileana was very patient and helpful through the entire process. A real pro!
Whole process went very quickly. Closed loan within 20 days of application.
Great customer service and up front info. 25 business days from application to funding with a not so straight-forward file!
Donna was amazing. Always available and thorough with her responses. This was our 5th home loan and hands down the best experience ever!! The auto e-mails when you cleared each stage were also very helpful. Will recommend over and over again!
Jay was my first contact with AimLoan. He was knowledgeable, informative, and very patient with me.
We had a difficult situation with some liens that had been places on our property in error by the city of San Francisco. It took months to get it resolved, but your team - Heather and Jay - stayed with us all the way. We are very pleased by the result and good rate.
Kendall took precautionary measures and obtained information from me prior to the loan going to underwriting which helped the loan close on time.
Ileana was great! She was quick to respond to my questions. She helped make my refi an easy and smooth process. I would definitely recommend AimLoan.com. Thank you!
Everyone was pleasant! Kendall was especially personable and knowledgeable!
I made the decision to start researching refinancing options and 3 weeks later it was done thanks to AimLoan.com. The process was easy. Everything was done online right up to closing. I am very happy with the outcome.
Good communication once application generated. Good emails. Daily rate changes very helpful.
Donna was very patient when I had questions and even when I didn't fill out a few forms properly. And she called at a critical time when she noticed I hadn't responded. You are extremely thorough. You made the experience one where I had confidence even with all the stream of paperwork.
Diana was especially gracious, helpful, and quick to handle any questions or concerns that popped up.
Joleena is the type of employee that an employer dreams of having on their team. Positive attitude, extremely helpful, knowledgeable, friendly.
Everyone we dealt with at your company was prompt, courteous, and knowledgeable. We didn't encounter any problems.
The loan process was efficient with no delays.
Everyone did a great job. We could not be more pleased. It was the best refi we have ever been through. Thanks!
Very prompt and responsive to questions and issues.
Everything and everyone was efficient, direct, courteous, helpful, and consistent!
Lauren was excellent in every call and email we communicated. She was patient and kind! She made this process very easy!
All were great. Diana was quick to respond and very clear and helpful.
They were very kind and always provided helpful answers to whatever I asked.
Every single person was truly fantastic! [...] I still rave about it to everyone I know and would recommend AimLoan to everyone, as I already do. If I ever find myself needing a home loan again, I wouldn't bother shopping around again because I know that nobody will beat the deal and expert service that I would get from AimLoan. Thank you!
AimLoan.com provides stellar services from start to finish. I have had 6 mortgage loans in my lifetime and this lender is by far the very best. Why... Speed, efficiency, professionalism, and constant feedback at every step. In a word... remarkable [...] all of our steps were completed online with a final signing in our home. Remarkable! Thank you AimLoan.com!