Angelina was very friendly, polite, and worked hard to help us.
Mel was exceedingly quick on responses and provided great updates. Exceeding above my expectations.
Our processor Theresa RULES! Thanks for getting us through and answering our questions. We opted to use our own title company that saved us a few hundred bucks more, AIM had no problem with us doing that!
I lost the paper envelope for the paper survey but everything she did gets a VERY SATISFIED - 10/10 . I wil definitely use AIM again if we refi again or move!
I really liked how responsive Angie was with all phases of the process. Every person we worked with was very responsive. It is refreshing to work with others that are equally as organized and on top of their work.
Everyone did great from the beginning! Maintained contact throughout the entire process.
Both Linda and Melissa were fantastic! They were quick to answer questions and kept me in the loop every step of the way!
Janice and Dorothy kept me updated and informed every step of the way. They are very courteous and knowledgeable. Aim had the lowest rates and did not harass me with constant calls and emails.
Melissa was awesome with everything!!! Easy, smooth transaction, most user friendly website out there. Fully transparent without having to give out any personal information. Best rate and fees out there.
Angie and Linda were at the top of their game! Outstanding customer service!
Fantastic work by the Aimloan team. Keep up the good work. I wish I would have tried Aimloan in the past.
Heather was diligant and provided timely feedback. She was quite knowledgable, and I was satisfied with her customer service and demeanor.
Very prompt and I was very pleased with the rated they offered as well.
Communicated well and kept me informed all the way through the process.
Great site and customer service! I used Aimloan for my first home loan and they were quick to respond to my phone calls and emails. I'd recommend them to anyone looking for a loan.
It's been an amazing experience dealing with each member of AIM loan team. You all work as a well oiled machine and I am glad I had chosen to take mortgage with AIM loan.
Sam was fantastic. She was courteous, knowledgeable, and extremly helpful. Most importantly she was always pleasent on the phone.
Heather was very prompt and responsive. Picked up my calls and replied to my e mails promptly. She was very knowledgeable of the process and helped me guide through my firstitme home buying experiance.
Again Amanda and Shana provided exemplary customer service- professional, cordial, and efficient.
They were always clear about expectations, They were appreciative of our early response time ot their requests.
Impressed with the quick replies. less paperwork then usual. Easy closing process.
Cierra as well as Janice conveyed sincere intent and care during all interactions. Very Professional.
Sonia was very attentive both by phone and e mail. Kelly was excellent, helpful, smart, and upfront.
Thank you so much for all your efforts during this process. Your team came highly recommended by a close work associate and friend of mine and you did not disappoint at all. I know my Realtor was very impressed. I want you to know I picked your company OVER the mortgage company that my Realtor recommended for two reasons, the referral from my friend and your pricing. Although the pricing was great, it was your service and responsiveness that really stood out. I don’t know if you receive many compliments doing what you do and I know it is a very fast paced business. Please know that I appreciate what you did for us and I will not hesitate to recommend you in the future.
Thank you very much for doing such an awesome job on my loan. Janice and Cierra were very responsive to my questions and worked very hard close my loan. I honestly appreciate your help, dedication and extra effort to make this deal possible. Cierra was a great example of excellent customer service. She always had an answer, went the extra mile to address the customer issues and best of all she do it with the right attitude. There were times I had questions and left Janice a voicemail – she always call me backed the same day with answers.
Rick was very professional and provided excellent service. He went above and beyond. Thanks!
This is my second loan from AimLoan. Their rates are fantastic and the process is simple and efficient. Highly recommend.
Germaine is an excellent employee. She was there for us all the time. She is so kind and helped us by explaining everything
It was a pleasure dealing with both Linda and Melissa and your company for this refinance. I've bought two new homes and refinanced prior and this was by far the smoothest and easiest loan process I've ever had. The automated updates are very cool and everything was just so simple and organized. I must admit I was blown away. I will most certainly be recommending aimloan to friends/family.
Thank you for all of your time and effort in closing my loan in a timely, professional manner. I am delighted that my decision to choose aimloan was a good one.
Cierra has consistently provided the best service that I could have hoped for: her understanding, thoroughness, expertise, and courtesy. We have had our luck getting the best services from each and every AimLoan professional who contributed to a very smooth closing. Cierra, Linda, and others were all terrific! Thanks!
Everyone was extremely helpful, which made the process easier. Thank you, Sogol and Janice!
Heather was prompt in responding to queries during the last two weeks of intensive loan closure activities.