The communication and response time was an A+.
I am really impressed with the level of professionalism, knowledge, timeliness, respect and friendliness that I received. It was amazing!
I’m a repeat customer and this is my third experience with AIM and in one word “amazing” from start to end. Thanks to all of the professional associates at AIM, I could not have asked for better service!
Brian and Janice were very helpful, courteous, and responsive throughout the whole process.
Both Jessica and Janice were very helpful and responsive to all of my questions.
Olivia was fabulous, she could not have been more timelier with her responses, be it telephone, e-mail, or regular mail. She was friendly and professional at all times.
Both Sogol and Kourtney did an excellent job by keeping us informed and explaining anything we did not understand.
All associates were always helpful and informative. They called when information was needed and were efficient in getting my loan through in a short time.
Associates teamwork, inclusion of my agent, and email updates really streamlined the process.
All associates were good at letting me know exactly where I stood in the process.
With all of the associates I felt like I was a celebrity! They kept me well informed every step of the way and treated me with the upmost respect!
Sandy was very professional and courteous. I was pleasantly surprised with Aim Loans customer service. I will be doing business with you again.
I greatly appreciated the fact that Christa went above and beyond to help keep me on the closing time line.
Kurt and Erin were especially helpful and willing to make sure my questions were answered. They promptly answered my calls and explained things every step of the process. My thanks to both of them!
Elizabeth was great and I loved the customer service she provided, she kept me updated and answered all of my questions. That was truly appreciated.
Ileana was the best customer service representative we have ever encountered.
Linda took the time to understand our business and purpose of my purchase. She and Sogol are very competent.
Melissa was very proactive in providing me answers to questions I had. A true professional! She provided great dialogue throughout the entire process.
All associates were very helpful, friendly and knew the answers to all of my questions.
All associates did wonderful jobs with status updates and different stages on processing.
I thought this process with Ms. Sarah A was professional, knowledgeable and she was patient while explaining issues to me.
Jacylyn was very good, she kept me informed at every step. It was impressive and I am grateful for that assistance.
Gionne would get answers for me from other departments and not just tell me someone else was checking on it. I knew she would get what I needed to know. Excellent service!
AimLoan is excellent in all ways. They provide the best rates at a low closing cost. Erin was very professional, helpful and friendly. Thank you!
The associates kept me informed, moved the loan process on time, and they were very prompt on deadlines.
In the beginning and in the middle of the loan process, I felt very confident that Robert was checking things to make sure that the loan would go through.
The associates were assertive and very helpful with all items needed. They explained things thoroughly to help us better understand things.
Everyone did a wonderful job of keeping me updated on what needed to be done next. All were very nice and helpful.
Associates provided timely feedback on status of application and any additional information needed.
Curtis did a great job of keeping me informed and on track to close on time.
Elizabeth and Khola's responsiveness was excellent. I had many questions and was always met with patience.
I was pleased with all associates, especially Nikita, she was awesome.
Associates kept me informed and are very knowledgeable. They were a pleasure to work with.
The entire process was easy and the company kept us well-informed of exactly where we were in the process. To be able to do all paperwork through the web was a bonus. Lowest price and great service!
The entire process was quick and easy from the start with Jay who started our loan to Sara who consistently kept us updated with our loan. To Kristin who assisted us towards the end of the process.