The Disclosure Requirements for Residential Mortgage Loan Servicers outlines the definitions for terms as used in Chapter 79 and has been amended to reorganize the definitions alphabetically and to now include a definition of the "Act" as the "Residential Mortgage Loan Servicer Registration Act." Section 19.2 regarding disclosure requirements is amended to clarify "that the required disclosure is only necessary for the servicing of residential mortgage loans on real estate located in Texas. It further requires the posting of the disclosure on the registrant's website." The disclosure language appears as follows: "COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.